conversation techniques - THE RIGHT PREPARATION IS HALF THE BATTLE

SUCCESSFUL DIALOGUE

Workshop: 2 days - content is tailored to the target audience!

C-Level: Leading is communication

Internal communication: With colleagues & management

External communication: With clients, contractors, network

 

OBJECTIVE

  •          Effective preparation for the best outcome
  •          A structure to conduct a dialogue in a targeted & specific way
  •          Empathy & diplomacy for cooperation instead of conflict
  •          Rhetoric techniques for clear argumentation during the dialogue
  •          Courage & attentiveness
  •          Flexibility & spontaneity

CONTENT

  •          Research: Do your homework
  •          Structure & transparency
  •          Diplomacy & empathy instead of attack or justification
  •          Impact: How others see you, how you see yourself and your public appearance
  •          Courage & attentiveness
  •          Pitch, message & benefits
  •          To the point: unambiguous & specific
  •          Small talk, openers & ice breakers
  •          Emotional bonding
  •          Sustainability

TARGET GROUP

Anyone who ...

                        ...has to deal with customers.

                        ...conducts dialogues with line managers, within the team or with colleagues.

                        ...would like to achieve sustainable results.

                        ...wants to communicate efficiently and clearly.