PLAIN, STRAIGHT & SPOT-ON

SPECIFIC & CONSTRUCTIVE COMMUNICATION

Workshop: 2 days

 

DEFINITION



Specific: formulated articulately, precisely, clearly.

Constructive: so that positive development is encouraged and an improvement is achieved.

This 2-day workshop ensures clarity – with lots of practice, insights and humour. Instant use in your work and everyday life guaranteed.

 

AREAS OF USE

  • Written correspondence: Emails, memos, letters, replies, requests, enquiries, applications, etc.
  • Verbal: Discussions, meetings, conflicts, enquiries, answers, information, briefings, etc.
  • Level: From apprentice to CEO

In brief: For anyone who communicates in writing or verbally, internally or externally, directly or indirectly.

 

OBJECTIVE

Clear, empathetic communication focused on benefit. Getting to the point without any beating around the bush.

 

CONTENT

  • Preparation – check lists and my voluntary round-the-clock assistant work wonders
  • Non-verbal communication – gut feeling & subconsciousness
  • Rhetoric – dialogue constructions, questioning & answering techniques
  • Language – words with impact
  • Stylistic devices – speek more noticeable
  • Direct – polite & professional
  • Unforgettable – how to remember names & the most important keywords
  • Changing perspectives – from problem to benefit
  • Empathy & diplomacy – about values and motifs